I haven't tried the workaround to change screen resolution yet, but I have spent hours talking/chatting with support. They gave up and told me I had to call Dell or Microsoft to fix the problem. They aren't allowed to admit it's their fault, so the only solution is to blame me as incompetent or my computer as the problem. I have been using TurboTax since before intuit bought them and ruined the product. I think I have learned an important lesson here: I wouldn't buy a car from a dealer with crappy products or service, so I don't know why my expectations were that this would get better.
