this is a public forum if you want to contact Turbotax to speak to an agent
Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
either you never clicked on the transmit icon so your return was never sent or your e-file was rejected. when you e-file you get two e-mails the first will say "submitted" the second will say "accepted" or "rejected" if rejected you need to fix the errors, if possible, and resubmit. did you ever get either e-mail? depending on your e-mail filters the e-mails sent to you might have been delivered to your trash bin and if your e-mail settings allow for immediate deletion of "trash" you'll never know whether or not there was an issue.
"and one lady said it was sent out to a outside company for review". Who told you this. the IRS does not send returns to an outside source for review and neither does Turbotax.
