@cliffaclark wrote:
I have the issue and the latest updates for my video card. This is not the problem for most users with this problem. I'm on a new Thinkpad with Windows 11 installed. I tried all the resolution tricks and nothing solves the issue. I tried on my three year old laptop with Windows 10 and everything worked fine there. So this is something to do with Windows 11. I'm appalled that a company would allow software on the market that users cannot activate and depending on where you purchased it you can't even get a refund.
Sorry you're having such trouble activating. I'll tell you how to contact TurboTax Support below at the end of this posting so you can tell them how much trouble you are having with their product and ask for their assistance.
Also be aware that you can indeed get a product refund, if desired--if not from the original retailer then from Intuit. For the desktop software there is a 60-day unconditional satisfaction guarantee, and TurboTax will offer a refund for desktop software in that time window no matter where you bought it. If you decide to do that, here's the online request form:
FAQ: How do I request a refund for my TurboTax product?
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
For help with your activation issue, here's how to reach TurboTax Support during business hours.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) .
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
