@ dvorakt1 wrote:
I am having the same problem, Registration is just a blank box. I have Windows 11 trying to download Turbotax 2021.
You said "registration" and trying to "download"(do you mean "install"?), so that's a bit unclear exactly what you are referring to. Have you begun the installation, and are you referring to a blank activation screen to enter your license code? Since you said "same problem", I will assume so. The following often works with Windows 10, but I'm not sure about Windows 11 since I don't have it. If the following suggestions don't help, I've left info on how to speak to TurboTax Support.
A blank, partially-blank, or missing activation screen may be related to either a screen resolution or scaling problem in your Windows settings.
Go to Windows Settings (gear icon), then System, then Display. Or for a shortcut, you may be able to simply right-click on an empty area of the main Windows desktop monitor screen (not the TurboTax program screen) and in the popup menu choose "Display settings".
NOTE: After you change the scaling or resolution setting as discussed below, you may need to close and relaunch TurboTax for the change to take place in that activation window.
First try the scaling setting. In your Windows Settings do you have scale set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try 1024x768. If still not working, then gradually increase the screen resolution to the next level. Once you get the license activated, you can revert your resolution setting back like it was.
If you make those changes, and it finally shows you the field to enter the code, but the code box won't accept your cursor, move the cursor underneath that field and slowly move it down. See if it changes shape and if it does, paste the code even if you don't see it. A couple users reported that they blindly pasted the code like that, and it took it.
If no luck, here's how to reach TurboTax Support.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern).
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
