Thx for response. Still unable to activate. Thought I was making some progress but found other glitches. First, when I restart TT, it says it can help me with my 2020 taxes (which is not loaded on this new laptop; old laptop crashed and don't even have that info anymore). Second, when the dialog box opens prompting me to enter my 16-digit license code I am unable to enter any information in that box. Third, dialed the phone number for support, gave short explanation of problem and got link back to the site where I've spent several hours this afternoon. Will call again and see if I can actually speak with someone.
