TurboTax 2021 install fails on Activation - screen is blank- This is a resolution and scaling issue.
Have the cx open the display setting While the activation screen is present, you don't have to close it. If you close and reopen, the screen is again blank and you have to start again. (this has been my experience) Change their resolution to 800 x 600 and make sure the scaling is on 100% (start>setting >system resolution for Windows System Preferences-Display-Change Display for a Mac)
Once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
The activation screen should now show.
Enter or copy / paste in your activation code. The cx may not see the activation code when typing it in the box, but it is there. Click activate. It may not do anything at that moment but as soon as you go to close it, the customer is then taken to the begin screen.
Change your resolution back to what is was originally.
*****This is only if the screen is blank. If there are Dots circling around, it is the antivirus blocking the software. You will need to add Intuit as a trusted site/ excluded program to the antivirus software, of turn off the firewall. Restart after making these changes.
