A . The number in the hyperlink you attached (and the number which every other search takes you to) is the number I called several times. It is answered by a bot and you have no opportunity to request to speak with a human.
B. That bot will absolutely ask for your SS #. She will say before she can help with any information on your refund status, she needs certain pieces of information, the first being the SS# of the person who filed the return. She will then tell you that she cannot find an account with that number and disconnect you. This is ridiculous, particularly because she can tell my email address from the phone number I called from. The idea that she can’t figure out what account I am talking about when I have been a customer with TurboTax for years is laughable.
C. I did not receive an email from the IRS. My TurboTax account information page says that my Amended Return was accepted. That’s all. The IRS says it wasn’t. And I need to talk to someone about why there is a discrepancy between the two.
