I need to prepare an amended return and the 2020 CARES Act REQUIRES that I start back to 2015. I have a PDF copy (complete-all worksheets) of the return, but this does not enable my preparation of the required amended state return or access to forms that were not generated with the initial return prep. I have the software (I purchased the CD), however, I have a new computer and I do not have the downloaded second state. As a result, I cannot even open the file to look at the input data. I cannot believe that Turbo Tax cannot provide the 2015 state download necessary for me to even open my Turbo Tax file. That is terrible customer service given (1) the only way to get a second state is by download and (2) the tax year amendment back to 2015 is required by law and (3) where did they ever tell you that your downloads would cease to be available at a future date and that I should have backed up my software and not relied on their support.
