Sorry for the delay.
Yes, they do know the social the program was registered to.
No, I was Not using the pro help.
They finally called me Sunday and then Monday.
The executive could clearly see my Identification when she called.
The first level and the supervisor insisted my social was incorrect
and would not help me when i called. I insisted on being called
by an exec because of this.
AS to what happened TT shut down the state filing at 11:00 our
time so no federal filing went through. The same issue apparently
happened last year. After disabling the state on Sunday we were
able to file federal electronically.
The federal was later rejected because of the previous years issue but
was fixed after adjusting the AGI.
The whole reason for the extension was because of a loss and scrambling
of data due to a forced Microsoft update. I needed extra time to straighten
that out. I would really appreciate compensation for the issues and angst
over the past 2 years
