@3bab8811c2b9
This is a public user community forum--not a direct route to TurboTax Support. It's difficult to understand your situation on a public user bulletin board. If you wish to speak to the folks at TurboTax Support for assistance, here's how. It may be easier for them to understand your situation in a realtime phone conversation.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
If you need to update your account settings, see this FAQ:
https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...
You can update your email address, phone number, etc. And it's a good idea to change your password while there if you think someone is accessing your account.
