@emd55reno wrote:
I tried the suggested outline and tried both Chrome and Edge. Went incognito and private. What happens at the payment window after i put zip code. I click the Continue icon. It looks like it clicks but nothing occurs. If the next thing that is supposed to happen is a new window or pop up, that does not happen. I have gone to setting to ensure pop ups are ok for turbo and all sites, i cleared the cookies too.
I have windows 10 in a new HP Envy 360, 64-bit
Since you have the same thing with multiple browsers, I wonder if it actually could be the display.
Did you happen to go to the Windows display settings and try the scaling of 100% and screen resolution of 800x600 or 1024x768? While that display issue is mostly a problem in desktop TurboTax, since you say you have a new laptop (which have hi-res screens and latest video cards), it's something quick to try. You can later put the scaling and resolution back like you want it.
Otherwise, I have no additional suggestions. It's possible someone else might comment in this user forum. But if necessary, you'll need to keep talking to TurboTax Customer Support. Ask to speak to a Supervisor or Tech person.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
If you get a solution, please post back in this thread to share.
