Get your taxes done using TurboTax


 emd55reno 

I am on a laptop, changing and doing these suggestions, still not working.  I am not on desktop program, i am using Online Turbo tax...... any further recommendations.

Done the 100%, it was always on that.  Done the scaling xxxx X xxx, some of them and the cookies and allow site pop ups etc.


Most of this thread concerns desktop software  (CD/download) where there was/is a known issue with screen scaling/resolution for Windows users.  That shouldn't apply to Online TurboTax.   In both of your postings, you never really described the specific problem you are having, so I'm not sure what "still not working" means.

 

The problem I mentioned above with scaling/resolution is only for the desktop program; i.e., Windows users using the installed software.   So that shouldn't apply to Online TurboTax, which is indeed done through a browser.   So you can ignore the scaling/resolution stuff and try the following to see if it is a browser issue: 

 

  • Log out of TurboTax. 
  • Empty the browser Internet cache and delete cookies.
  • Close that browser, then reopen it.
  • Before going to the TurboTax site, this time choose to open a private window (aka private browsing, incognito mode, etc.)
  • Then go to the TurboTax site and log in.
  • When you get to the screen in question, does that help any?   If the problem continues, try a different browser to see if that solves it.

 

If no luck, then please describe your problem in full and explain what roadblock you are experiencing.