emd55reno wrote:
Yikes, thanks i will try this fix tonight.
Someone please tell all the operators / specialists about this issue so when asked, they can provide the 100% scaling fix. They only have the "empty cookies" in the browser trick that doesn't always work- so i've read.
If you're using desktop TurboTax (CD/download), the "empty cookies in the browser" that you were told doesn't make sense to me. Unlike Online TurboTax, desktop TurboTax does not go through the browser. If someone is using the Windows version, and if there's a problem with a blank, partially blank, or unresponsive activation or state payment screen, it's almost always a scaling or screen resolution problem. i.e., folks need to be sure scaling is at 100%, and if still recurs, they may need to lower screen resolution to 800x600, or 1024x768, etc.
