I have a customer who doesn't have internet. He comes over here for me to update his Turbo Tax. But recently it's been complaining to him about contacting an update URL and won't let him run the software anymore until it does. We have the option to 'ask before update' and 'I don't have an internet connection' selected already.
He has a router with other computers, but no internet. My theory is that since his network settings has a Gateway and DNS programmed into it, TT thinks there is internet and tries to contact the update URL anyway, disregarding the option we've selected stating that we don't have internet.
I've told him when he takes it home to not enter any Gateway and DNS to see if TT will run again without internet. Very very annoying Intuit has a product that is REQUIRING an internet connection. This may very well be a bug, but it's one annoying one at that.
Hopefully if anyone else who doesn't have an internet connection having this problem can try to remove those network settings and hopefully have some success.
UPDATE 9/30/21: Turns out the Gateway and/or DNS had no issue. What made TurboTax actually not run was while a Seagate 5TB USB drive was plugged in, TT refused to run. Unplug the drive and TT runs, plug it back in and TT doesn't run. There's the major bug in TT. If anyone has USB drives or large drives plugged in, try and remove them before running TurboTax 2020.
