Hi Ronda-Y,
Unfortunately, those prompts are easily searchable online. Many people have posted them throughout the summer. Please let us know if you're able to actually reach a live representative. Most likely, they will let you know they are "overwhelmed" and can't take your call at this time and to try again later before having the machine hang up on you. If you are lucky enough to get through, you might want to buy a lottery ticket that day or avoid any thunderstorms.
