Hi Mogtosh!
The IRS is stretched quite thin as are many businesses this year. Sounds like you have access to your IRS account, so you can get a copy of the letter there, Under Records, Select View Notices and Letters. Check on any recent notices and letters sent to you. Be sure to double check your address on the letter. I you've moved since you filed, look at these links to see if you can notify the IRS online or if you need to mail in a Form 8822 Change of Address. The US Post Office Change of Address won't work for this.
https://www.mymove.com/moving/guides/irs-update-address/
https://www.irs.gov/taxtopics/tc157
If you feel you aren't making progress with the IRS, your best option is requesting the Taxpayer Advocate Service assist you. It's pay for by tax payer dollars and they have the ability to make the IRS review cases that are closed. Taxpayers Advocate Service:
You need to fill out irs.gov Form 911. Instructions are on the form.
Faxing the form will have it processed sooner than mailing it.
You can mail it certified as well but the response will be slower.
It will take time for the Advocate's office to contact you.
877-777-4778
Let me know if this answers your question.
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