Didn’t get it an answer that dealt with my issue for my amended return

OK so I meant in my return April 26, it was adjusted July 30, it was completed it said August 20 and it said it resulted in a refund and then I should’ve received my refund or a letter I received neither. When I go to my IRS account there are noLetters that have been sent out in the digital notices area. When I called the IRS they said my account is still open and that it hasn’t been adjusted or anything so I’m trying to find out if this has happened to anyone else because the IRS said that there is nobody I can talk to for a Y the amended tax tool Well tell me it’s completed even though the record show that it hasn’t even been touched. I can’t use the tax advocate people because the account isn’t closed. Also I amended my tax return because when we got the $10,000 exemption on our unemployment he qualified me for the urn they come credit and the additional child tax credit which was going to be an extra $2600 I receive 650 for direct deposit which has to be different from my amended tax return because you can’t get those direct deposited they’re only mailed so I’m kind of at a loss for what to do because there’s no way for me to track my return now and the people at the IRS when you call are useless.