I have submitted this request two times in September under a case number and then a e-mail was received will respond within 5-7 business days. Also, under another case number. The reps keep having me to resubmit it. I’m not getting any information back from you nor can your customer service help me. So, for several years I have used Turbo Tax Federal and State and have never paid for Federal and have only paid for State, in Indiana. Once I moved to Florida, I only filed my Federal because we don’t have State taxes. I’ve filed 2018, 2019 and 2020 in Florida and it has charged me to file my Federal each time $40-$60. I am requesting my $60 back from 05/17/2021 filing fee for 2020. I only have an apartment and no children so I’m only filing myself not a long form. When filing it doesn’t allow me to use the free one it pushes me over to file in the Deluxe. It has never done that while filing for years in Indiana. Nothing has changed but the State that I’m filing in and the job, I file the same way. I didn’t ask for Deluxe it made me go to it in order to move forward. That isn’t right. I shouldn’t be ignored, and no one responds to my complaint and request. This is the 3rd time I’m submitting a request today. I was told that I would receive an e-mail that will give me a decision, but I haven’t. This is what shows up when I track the 2nd request. Your customer service keeps telling me to resubmit it because they can’t see anything. My e-mail says that a decision will be communicated back to me within 5-7 business days. That was over 11 days ago. Now today I call and the REP said her manager said no refund when filing on line. WHY DID THE OTHER REPS SEND ME THE LINK AND TELL ME TO ASK FOR THE REFUND. I'M GETTING THE RUN AROUND. YOU JUST LOST A CUSTOMER I WILL NEVER FILE AGAIN.
Your Refund status is Closed.
