FYI, I have been emailing and phoning Intuit and Experian trying to reach a resolution. From what I've learned, there is a group of Turbotax customers who "lost" their paid IDNotify service for technical reasons unclear to me. I received the following notification:
Experian and IDnotify benefits reactivation
This alert is for Product Experts.
Following an audit, customers who purchased IDnotify protection through TurboTax were notified that they were not receiving IDnotify benefits beginning April 30, 2021. Experian reactivated affected customer accounts and extended their memberships at no charge through October 31, 2022.
Customers will receive service for items detected during the gap.
Customer action
Customers are encouraged to review alerts they receive from IDnotify and Experian. In the Experian email, customers select the link: https://sso.identitymanagementcenter.com/sp/startSSO.ping?PartnerIdpId=sso:imc:90000108
Experian will provide historical alerts for the period April 30 through September 30, 2021. Customers are encouraged to review these alerts with a critical eye.
If customers have questions about alerts they received, they can call Experian at [phone number removed] for alert reviews and explanations.
