"I've downloaded the app."
You can't use the TurboTax Free File Program with the Mobile App. You have to use a browser and that special website in the FAQ linked above. Here's more info:
<a rel="nofollow" target="_blank" href="
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program">https://ttlc.intuit.co...>
