I would call the state unemployment office
That's probably the best move. But since history shows that communication is seriously lacking in many government agencies, the very first question you should ask is, "To whom am I speaking please?". Then make sure you document everything, to include the date/time of your phone call.
When you end up having to call back multiple times in what may (or may not) be a fruitless effort to fix things, chances are slim to none that you will ever speak to the same person twice.
