@araseli16 Have you read the thread? This question/issue has been addressed numerous times in this, and other, similar threads. Take the time to read through it, try the suggestions or call the Support Number. At least your wait time should be short! Good luck.
BTW, a word of unsolicited advice; put your CD's in a safe place for at least 7 years as that is the length of time the IRS can audit you. I've had to re-load a version of TTax from 5 years prior to amend a client's return. Another time, my brother in law needed an old version. Nice to have them at your fingertips......
