this is a public forum. we can't see your return so we really can't be sure of the issue
suggestions
1) if you used "various" for date paid or accrued try 12/31/2020
2) from another user
I'm using TT Online. My solution was to delete my 1116 using these instructions, then request the 1116 interview again:
- Federal / Deductions and Credits / Estimates and Other Taxes Paid / Foreign Tax Credit / Revisit.
3) if your FTC is less than $300 single or $600 married filing jointly try the simplified method - no 1116 required
delete the 1116 see link above
on 1099-div only enter the amount of FTC in box 7 and use various for the country. don't use any other box for lines 7 or 8
4) contact support
