@ garytodd2285 wrote:
I did manage to get TT 2020 activated but when I tried to open last year's tax return file, it asked me to download the appropriate state. I again was faced with drop down boxes that did not function. I was unable to get around this, even by changing the resolution to 800 x 600.. ☹️
I'll assume you are using the Windows version.
What did you mean by "last year?" By "open last year's tax return file" did you mean 2019? You can't "open" the 2019 data file using 2020 TurboTax; a 2019 file can only be "opened" in 2019 TurboTax. Or did you mean you were transferring the 2019 data file into a new 2020 return? Or are you referring to a 2020 return, which is the current product year's return people are still preparing?
If you are having a screen resolution problem, and lowering 800x600 didn't work, then try the next higher resolution such as 1024x768, and gradually work up.
Also, did you relaunch TurboTax after making the display resolution change? Some users said they had to do that, or even reboot (restart) their computer after making the change.
Also be sure scaling is set to 100% in the Windows display settings. Many people have scaling set to a higher value.
