My return was filed on 06/09/21

To this day (09/02/21) I still have not received my refund. 😢 Using the Where’s My Refund tracker on IRS.gov, the only response I receive is “We cannot provide any information about your refund.” It instructs me to: Verify my filing date, check w my tax preparer/provider, verify I received the e-filed acknowledgment email etc etc. Ive done all the above w no success in collecting any information about my refunds whereabouts. 😖

I’m also concerned about my Child Tax Credit payment. When I initially filed & after following directions inputting all my dependents information  etc (TurboTax & the IRS Child Tax Credit Eligibility calculator) All confirmed I qualify for the CTC payment. But when I logged into the CTC Portal & went to manage my payments it tells me on my profile that I am “INELIGIBLE” for the advance payments…?! I am so confused.

😭😖😡 

What is going on?! Where can I go to maybe talk to someone that can help me resolve these issues & answer my questions?

 

Pls Help! Anyone!

🙏🏽 Thanks in advance xoxo