htirs wrote:
It's not there! only the "empty" one just created by the update! I'm pretty sure the update deleted my previous return for some reason. I have the .pdf, so I know I actually used 2020 last year......
Are you using the Windows or Mac version? Have you searched your entire computer system, including any external storage, thumb drives, etc., for any data file ending in *.tax2020? And importantly, check the Recycle Bin.
If you have multiple Windows user accounts, log into each Windows account and do the full system search (and Recycle Bin) from inside each Windows user account. Also a few people using Windows in the past have anecdotally said they found their missing data file on OneDrive. If you use any cloud storage system, be sure to check it.
Otherwise, phone Customer Support for assistance as xmasbaby0 suggested above.
