So, this is an example of that old saw "Abandon hope all ye who enter here." I've spent a couple of hours interacting with senior tech support reps about this problem and here's the bottom line.
First, they're finally admitting it's a known problem. Second, they admit that the setup routine was significantly changed for the 2020 release. That's why the problem doesn't affect the 2019 release.
Third, and most troubling, they believe that the 'just try multiple resolutions' solution is good enough for the 2020 release. While they didn't confirm that they're NOT going to fix the 2020 release, the rep I 'chatted' with most recently said they were working hard to make sure the 2021 release didn't have this problem. Having tried every possible resolution on my new Dell desktop and three-year-old Asus high-res monitor, I've asked for a refund.
Fourth, that same rep advised me to forget about TTInc 2020, and try Profile instead. The difference in cost, if you use the single return option, is about $25 more (a pain, I know), and it will supposedly import data from an earlier TTInc file (2019, for example.) I may be forced to go with this, but I'm not happy.
Overall, though, I'm thinking it might be better in the long run to dump Intuit TTInc entirely. There are other products, and they may require wholesale re-entering of data, but it might prevent future 'gotcha' problems like this one.
Part of my professional portfolio is teaching customer service for a major Canadian university. This experience with Intuit has earned the company a NOT-coveted place on our department 'wall of shame.' Not only does the product fail, but Intuit doesn't really care enough to fix it. Shame-worthy lack of support, don't you agree.
And, as one poster mentioned days ago (on this 17-page collection of complaints about this one problem), it's clear that none of Intuit's internal tech support people monitor - much less respond to - the message traffic on the community site.
So, take your business elsewhere. That's what I, as a QuickBooks Pro Advisor, will be recommending to my clients.
Pathetic!
