Get your taxes done using TurboTax
@ TINA MANZINI wrote:I purchased my program on Amazon and never saved the license number. I tried to retrieve it from there but it's no longer listed on my account.
My software did an update on TurboTax and now it's asking for my license number that I no longer have for my turbo tax 2020
It may or may not be related to the update. An update "shouldn't" cause it, but who knows. If it's asking for the activation again, be sure you don't have a USB device plugged in (flash drive, external drive, printer, etc.) that was not attached or turned on when you originally installed the software. Or if you had a USB device plugged in when you installed the product but don't now, you may need to plug it back in. In other words, the software can sometimes see the addition or removal of a USB device as a change in the system.
See the image below on how one would retrieve software and a license code from one's Amazon account in the section "Your Digital Items" or in the "Your Games and Software Library." If you have no success on your own when you use the steps in the image, then you'll need to contact Amazon Support to help you find it. I'll also tell you how to phone TurboTax Support below, but they may tell you to phone Amazon.
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TurboTax Support:
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
