@ rbrynteson wrote:
I thought that, since I paid Intuit $176 upon completion & electronically filing of my 2019 Income tax return, online, I would be able to down load the 2019 Turbotax software that I used. I recently found out that my daughter needs to file a return for 2019, and I want to use the software that I thought I had purchased. She received a W-2 from a couple of employers and did some business from home through ebay and etsy. When I log on to my turbo tax account, the 2019 software does not have a down load option as does the other years on my account. I have been purchasing and using Turbo Tax since 1993 and this is the first time I have encountered the issue of not having access to a download of my purchase either online or an option to request a CD that I can load onto my computer.
In so many words and for the above detailed reason, I am asking if I can download the 2019 Home and Business desktop software (equivalent of online Self-Employed Edition)? and Why it does not appear to be available to download on my account?
Online TurboTax and desktop TurboTax (CD/download) are 2 different products with different capabilities, different pricing structures, etc. The main benefits of the desktop software is that it can prepare multiple Federal returns (while Online is only for 1 Federal return), and the desktop version has Forms Mode (which Online doesn't.) If you have a state return, that adds another layer of difference. In desktop Home and Business the state software (for 1 state) is included, while in Online TurboTax there is an extra fee to prepare a state return.
Desktop software has never been included with purchase of Online TurboTax (web version). It sounds like you been using desktop software in the past, but for your 2019 return decided to use Online TurboTax.
This is a user community forum, and I and other forum helpers this time of year don't work for TurboTax Support. You're welcome to talk to Customer Support, plead your best case, and see if you can convince them to provide you the 2019 software as a one-time courtesy. Emphasize that you had been using desktop software each year for years and that you didn't understand that it was not included. I don't know what they will do, but it can't hurt to try.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
