You need to get someone to help you to file the amend. It may help if you use a computer, not your phone. Use the Chrome browser and clear browsing data before you do the amend. A 1040X with no data will not be what you need. You may have lost all of your data and end up needing to fill out a 1040X manually.
If you have a backup of your original return and cannot get the amend to work online, you might be able to have the helpdesk give you a desktop version of the program where you can use your backup to do the amend.
