@ Bill1940 wrote:
Still no luck on the blank activation screen. A couple of times the activation screen popped up but when it does, it won't allow me to enter the license code. I have another thought. When the activation screen does pop up there is a message that says something about Turbotax can be used on up to 5 machines. I used it on my old PC once to file my taxes. Dell Migrate moved the files but no app to my new machine. PCmover moved the app to my new PC. I also uninstalled it once and reinstalled it from a download with no luck. I also uninstalled it and reinstalled it from the CD. Could the system consider that installing Turbo on 5 PCs? Again the program has only been used one time for tax filing.
A problem with a blank or incomplete activation screen is nearly always related to a scaling setting in Windows or screen resolution. If you tried everything Critter-3 suggested above--i.e., going to the Windows display settings and lowering the scaling setting to 100%, and using a lower screen resolution such as 800x600, you can phone TurboTax Support on Monday. Also, if 800x600 didn't work, try other resolutions, gradually work up using other resolution settings such as 1024x768 and so on.
If you installed and successfully activated the program on an old computer originally, and now are installing on a new computer, then it will have to use a new instance of the activation code (out of 5) no matter if installing from a download or a CD. Anything TurboTax perceives as a system change can cause it to ask for the activation code. You can have up to 5 successful activations with one license code. That shouldn't be your issue, however, if you can't enter the activation code at all. From the description of the problem with your activation screen, it sounds like you have a screen issue as mentioned above. If the activation code is wrong, or if you have used it for too many activations, it will produce an error indicating such.
Otherwise, you'll need to talk to someone at Support in realtime so they can question you and see if they can figure out your issue.
Support hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
