@ jdgq1234 wrote:
Hello I filed my sons federal taxes on here and he still hasn’t received his federal tax refund. I need the refund amount before I can track this through the IRS. His name is [name]. Can someone please help me with this?
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Are you saying you can't find the account that you used to file his 2020 return and thus cannot get a copy?
If you also prepared your own return on here, then hopefully you used separate accounts for you and your son. If you tried to prepare more than one return in the same account, it would overwrite the first one.
So assuming your son correctly has his own account, here's how to get a copy of the 2020 return. If his 2020 return was prepared in Online TurboTax, log into the account you used for his return, and at the Tax Home scroll down and expand the section "Your Tax Returns & Documents". Choose tax year 2020, and then click "Download/print the PDF". The Federal refund amount is on the Form 1040, Line 35a.
If you can't find his 2020 return there, then you likely have multiple accounts and signed into the wrong one. (NOTE: Any return prepared in desktop software--CD/download--will not be in a online account.) Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
