Same issue here, as I still haven't found a way to log into my Mint account and the forum has no answers, I'm going to recap everything Support and I troubleshooted while screen sharing.
-Reset Password
-Tried to log into the 'other account' that we believe was causing the conflict. It was empty with none of my tax history and no personal info, but it did have the same email.
-Used both Edge and Chrome browsers, with cleared Caches
-Didn't work so we went incognito in both
-End result, 'Hmm that didnt work.' page suggesting I again log into the troublesome account, perpetuating the loop.
My Theory
The conflict seems to stem from old pre-Intuit Mint accounts using the same email as current TurboTax accounts. I put 'other account' in quotes because both accounts use the same email address, the only difference is that my main has a profile name and all tax history. I'd really like to do my bookkeeping in the same place as my tax tools, but at this point I am looking at competitors because I want to get some work done. Hopefully a CS agent can address this thread?
