@swallen56 wrote:
I have a new HP Envy Laptop with SSD drive and 32 Megm RAM. I redowloaded Turbo Tax 2020 from Your site and it won't activate...I get a screen (blank) with Turbo Tax 2020 - Activation at the top and nothing else. I've changed the resolution to as low as I can and many higher steps and no change and my display scaling is set to 100%. I'm aware that Turbo Tax is aware of this problem with the new Windows updating but they've been aware for some time and still no solution. If I'm missing something please advise. I really need TT to work ASAP.
This is mainly a user community forum--not a direct route to TurboTax Customer Support. If adjusting the screen resolution and scaling setting did not solve your blank activation screen problem, then please phone TurboTax Support for assistance.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
