@Jb471 wrote:
I need to recover an account but lost previous phone
If you have a different phone number, then do not use the old phone number in the Account Recovery tool. There are a couple of other ways to regain access that do not require a phone number as I'll explain below.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the Account Recovery tool at the link below. When using the Account Recovery tool, if you don't have the same phone number, then use another method instead. Run the tool on your email address(es) you can still access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on the email address(es) that you can still access, here's another method:
Go back to the tool again, but this time leave the data field completely blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
