(1) "All desktop versions have the same forms and the forms mode is the same for all versions - only the interview is different."
Well that's very interesting and good to know!
(2) My phrasing was not clear: I understand why it is NOT on the list now, what I don't understand is their reticence in taking information and putting it on that list! Apparently, they view tech support's job as fending off reports of problems...said only half sarcastically...the "new license key" suggestion was made by a "supervisor"!
(3) Your suggestion re "interview" mode will need to be the operative course. With enough clicking, I've worked my way thru the (laborious) "interview mode" and can get to the information I need, then go and review the Form directly to make sure the form is filled in as intended...will be slow, but workable.
Thanks for your assistance on this; I've given up on their tech support.
