(1) Yes, I understand it's a peculiar point in the product's usage cycle - by shear numbers most users certainly are done, but those of us with more involved tax conundrums are actually still wrestling with IRS guidance and clarifications on many things driven by all the recent "economic stimulus" programs - running scenarios and exploring options with the Turbotax program are quite typical...October 15 looms large!
(2) Your advice based on experience, please: Is there any point in my spending time on the phone with tech support trying to get them to see the problem (screen-sharing, that type of stuff)?
Or, are community discussions more likely to get this on their radar?
The first rep actually seemed to understand the issue, flabergasted that her record of the discussion seems to have disppeared. The second rep, as you allude to, astonishingly uninformed...
