It’s been over 11 weeks since I filed and I still haven’t received my federal return? Will I still be billed by turbo even if I can’t pay without it??

The IRS tool isn’t helping, I’ve checked every day and have been getting the same crap, “Your refund is still processing”

Please help! It’s just  so frustrating and would like to get the answers. In addition, I have would like to know whether I’m needing to pay  TurboTax even if my option was to have it deducted from my return?