@mikelella wrote:
The computer I used turbotax for 2020 taxes is asking me for the activation code, however i lost the box with code. Tried calling to speak to a live person but just "AI" responses. So now what to do?
Are you installing the software for the first time, or is it already installed, but when you recently ran the program is it asking you to activate again? If it's asking you to re-activate, then you may not need the license code. It may be due to a hardware configuration as described below.
If it's asking you to reactivate, that can often be due to a USB drive or USB device that has changed since you installed TurboTax, such as a thumb drive, other external drive, USB printer, etc.
If you have a USB drive/device plugged into a USB port at the same time you are launching TurboTax, then unplug (or turn off) the USB drive/device, and then try launching the TurboTax program again. See if that solves the problem. Or try it the other way around. i.e., if you had a USB drive/device plugged in initially when you installed TurboTax originally, but don't now, then plug that USB drive/device back in and try.
It can work both ways depending on what the system config was like at initial activation.
That happened to me one day when I forgot I had a USB thumb drive plugged in. TurboTax asked me to reactivate, but once I removed the thumb drive, TurboTax launched normally.
Another user reported it can also happen if one inserts one of those tiny SD memory cards after activation, or the other way around if there was one inserted at the time of initial activation.
Even if you are able to resolve that with a USB solution as above, you should keep the license in a safe place in case you ever need it in the future. You apparently bought a CD, and the license code should be on the packet insert inside the box, unless you saved the packet insert somewhere separately. I don't know if you installed from that CD, or if you used the option to download the software from TurboTax. If you used the option to get the download, then the license code should also be displayed in the Downloads section of your TurboTax account.
If you end up needing to speak to TurboTax Support, use this contact form to be assigned a phone number, or it may schedule a callback.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
https://support.turbotax.intuit.com/contact
