By not clearly demarcating what is the payment for in the final steps, it made a lot of people believe they were being forced to pay for the Audit. To force people to go through all that is very deceptive. My inclination was to just give up and pay it as I am sure a lot of people did. Every year of using Turbo tax, and I have been using it for the past six years, there has always been one or more major issue.
Last year was my inability to save my tax return on the hard drive. The solution? To save it on an external drive, like a USB. Solution was not even provide by support either. I had to look for it on their web site to see if the issue has been reported. Sure enough the work around was posted by a user.
