@ rtd08936 wrote:
I purchase Turbo Tax each year and pay for a disk to be sent to me. However my c.c. was charged $230.00 on May 17 for unknown charges. Please contact me ASAP
The disk failed to load and I followed the alternate directions. If I'm not contacted within two days I will file a dispute.
This is a user community forum, not a direct route to TurboTax Support. But I'll tell you how to phone them below.
Did you ever manage to get the software installed? We could have helped you do so.
We don't know what all you did, but you appear to be using Online Self-Employed Edition--at least that is what is displayed underneath your question. Did you use the Online product (web version) by mistake instead of using the desktop software? If so, that's why it charged you again--it would not be aware of your CD purchase. The 2 platforms are not interchangeable.
In any case, nothing account-specific, such as a billing issue, can be handled in this public forum. Here's how to phone TurboTax Support during the day to let them know what happened and that you have been double-billed:
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
In the issue line just say billing issue without quotes.
