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Get your taxes done using TurboTax
Responding to my and your previous posts which I have pasted in below:
I still have my 2020 activation key and haven't used up the allowed activations. So I unplugged everything from my laptop except an external monitor and my USB keyboard and mouse, opened TurboTax Premier 2020 and entered my license key again. I then accessed the return I wanted to look at after plugging in the external hard drive I have the return stored on, AFTER I'd already opened Turbotax. Then I closed Turbotax and attempted to open it again with the external drive still plugged in. Turbotax asked for the license key again. I closed Turbotax without reentering the key. Then I unplugged the external drive and opened Turbotax again and it opened without asking for the license key. So every time Turbotax is opened it does indeed expect to see the exact computer hardware configuration the system had when the license is entered, including external USB devices. Kind of ridiculous in this day and age when there are so many external devices that aren't left plugged into computers all the time. No wonder so many people are having this problem. Thanks so much to @stevekayak!
@ lbbirds wrote:Well that would be great if I actually knew what I had plugged in when I installed Turbotax. I have a USB hub with a bunch of ports on it and I often have a different combination of thumb drives, card readers and external hard drives plugged in. There is absolutely no way I will be able to figure out how to create the exact same scenario as when I installed Turbotax.
If it's saying all of your license activations have been used, then phone and explain your situation to TurboTax Support and ask for a new license code. After activated, make a note of your USB configuration and keep it on file with your license number. If you use SD cards, that can also sometimes cause the issue.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact