Regarding the response from @stevekayak about making sure when we open Turbotax that we have all the hardware plugged in exactly was it was when we installed Turbotax -thank you for that information. It would be great if I actually knew what I had plugged in when I installed Turbotax. I have a USB hub with a bunch of ports on it and I often have a different combination of thumb drives, card readers and external hard drives plugged in. There is absolutely no way I will be able to figure out how to create the exact same scenario as when I installed Turbotax. Guess I'll try unplugging everything except my keyboard and mouse and enter the key again and hope that works going forward.
