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@brownie3wrote:  "The IRS applied the regular tax rate to my qualified dividends and not the 0% rate"

 

As VolvoGirl mentioned, how did you originally find out the IRS had an issue with your return?  How did they contact you?

 

Where did you get the phone number you used to phone the IRS?   Are you sure it's legitimate? 

While it's possible to reach a live person at the IRS, it has been very difficult for most people to talk to an IRS agent.   The question about an agent asking about your credit card raises some suspicion.