@gatos64 wrote:
I forgot my password and I have a new cell phone
To get a list of your User IDs, reset password, and recover account access, etc., you can use the Account Recovery tool at the link below. When using the Account Recovery tool, try using email address(es) you can access since you say you have a "new cell phone" (and I assume a different phone number than your account.) Don't use the phone number if you don't have the same one.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that tool on the email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters and allow you to reset your password.
Once inside your account, go to the left menu column and choose the Intuit Account tab to update your profile in the account settings with your new contact info, etc.
