I have been trying to get a credit of $120 as I paid twice for my tax return. My TurboTax answer XChange Code is 570881

Will I get some help on this problem. The gentleman who actually helped me charged me $60. The first gentleman said he could not help and said I would be refunded my $120. He sent me to the second who helped. I was actually able to do most myself. Donna Sypniewski