i ordered TTax from amazon early in the year. when i tried to load it in april, the software told me it could not load because of a problem. i tried two laptops with internal DVDs and a notebook with an external drive; all gave me. the same results. amazon said it was too late to return. i filed for an extension.
today i tried to download. TTax saays the software is connected to another user. how do i look it up? obtw, the account i used was an old one and we had been using my husband's account fr a few years, but i didn't try his account infomfor this download. [said plaintively] i am so confused. please, someone, help.
i used to be great with mainframes, and started to get good with personals-then i retired. so please pretend i'm computer illiterate
