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I just happened to see this question pop up in my email right before bed, I resolved my issue by calling the identity verification number that was in the letter that I had misplaced, (5071c) you would have to call right when they open at 7 am on weekdays I believe to be able to get through but I hope this helps, [phone number removed]. just tell em the truth it got misplaced, the person was very helpful and it didn't cause any problems you just gotta get someone on the phone very early... good luck!