This exact thing happened to me, also no turbo tax is not free if you don't choose the free option ( It would also take an idiot to not know what they were choosing as it is VERY CLEARLY labeled) However, have you actually received your Federal refund? (that is the one they take the payment out of) Because I chose the option to pay out of my refund as well, my refund STILL has not been processed by the IRS and I too received an email stating i would need to pay for an "Outstanding Balance" of $30 because the government is taking to long to process taxes. Also good luck getting ANY information from customer service, the folks willing to work the phone lines are either not wanting to actually do their job or to incompetent at english comprehension to actually ascertain what an individual's problem is.
