I purchased a Turbo Tax product online directly from Turbo Tax during the form fillout process. I ended up not submitting my taxes with Turbo Tax and would like a refund for the product.
The self service portal for a refund won't work for me because there is no reference number from filing (because it wasn't filed). I have gotten no response from multiple emails to Turbo Tax and call wait times have been over an hour.
Hoping a representative can reach out to me.
